How you cancel depends on where you subscribed. Most creators subscribe on the website, but if you subscribed through the Thematic app on your phone, you'll need to cancel through Apple or Google instead, not on Thematic's site.
If you subscribed on the website:
To cancel your Premium or Pro Creator membership:
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Go to your Settings page.
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Click Manage Subscription to open your billing dashboard.
- Select Update or Cancel subscription.
Note: Please make sure you do not have a pop-up blocker enabled, otherwise the subscription page may not open.
If you subscribed through the Thematic app (App Store or Google Play):
Your subscription is managed by Apple or Google, not by Thematic directly. Cancel it through your phone's subscription settings instead.
On iPhone or iPad:
- Open Settings and tap your name.
- Tap Subscriptions.
- Tap Thematic.
- Tap Cancel Subscription.
On Android:
- Open the Google Play app.
- Tap your profile icon, then Payments & subscriptions > Subscriptions.
- Select Thematic.
- Tap Cancel subscription and follow the prompts.
Frequently asked questions
How do I know which one I used?
Check how you originally signed up:
- If you subscribed inside the Thematic app on your phone, it went through the App Store or Google Play.
- If you subscribed on hellothematic.com or app.hellothematic.com in a browser, it went through Thematic's website billing.
I subscribed through the app. Will Manage Subscription on the website work for me?
No. Subscriptions purchased through the App Store or Google Play can only be canceled through your phone's subscription settings, not through Thematic's Manage Subscription page.
Will canceling affect my Thematic account?
No. Your account stays active either way. You'll keep access to your current plan until the end of your billing period, then move to the free plan.
